Refund policy

Returns and refunds

Request a return within 14 days after delivery by emailing support@snowprojector.com with your order number. We will provide return instructions and the appropriate address. Include all supplied accessories and package the product securely, preferably in its original packaging.

Return costs and faults

You pay return postage for a change of mind. For damaged, faulty or incorrect goods, contact us with a description and, where possible, photos. We will arrange an appropriate remedy and cover reasonable return costs where the problem is our responsibility.

Refunds

Refunds go to the original payment method. We aim to process them within seven business days after receiving and checking the return, subject to any shorter statutory deadline. Your payment provider may need additional processing time.

Your consumer rights

This policy does not restrict mandatory rights. Where UK or EU withdrawal rules apply, notify us within 14 days of delivery and return the goods within the following 14 days. Reasonable inspection is permitted. Any lawful deduction for excessive handling will be explained. Rights for faulty or misdescribed goods remain unaffected, including applicable Australian consumer guarantees.